Membership FAQ + Policies
What is the cost of a Fidélitas Membership?
There is no fee to join, you are simply committing to the member allocations. The cost of the membership is the cost of wines included in each allocation, minus club discounts, plus applicable local taxes and shipping costs.
How long will my membership with Fidélitas last?
Although there's no minimum allocation requirement we ask that members commit to the Fidélitas Membership for one year to fully experience our offerings.
Will I get notice of when my card is going to be charged?
Yes! Member allocations are charged automatically. You will receive an email 3 - 4 weeks prior to your allocation being processed. This is also your notice to update any important information or make any adjustments to your membership.
How will I know when my allocation is going to be shipped or available for pickup?
You will receive an email 3 - 4 weeks prior to processing with these important dates. You will also get a receipt with a reminder of pick up or ship dates. A tracking number will be sent via email once the package ships.
Pick up orders will be available the Friday after processing. We do ask that allocations are picked up within 3 weeks.
Can I skip releases?
To be fair to all members, we ask that you take all allocations to maintain your benefits. However, we understand that things come up. Please contact the Club Concierge Team with questions.
What if I don’t want one of the wines set to be in my allocation. Can I swap that out?
The Fidélitas Membership is designed to let members select the wines in their allocation during a selection window prior to processing. If no selection is made in advance, members will receive the preselected allocation. Due to limited inventory, we are unable to swap out wines after processing.
Are wines available to taste before the selection window? How will I know what I want in my allocation?
Selecting wines can be tricky! We do host two Preview Tastings, one in January and one in July, where members can come taste the wines that are set to be released. While that is the only time that wines will be available for tasting before release, we are confident that the upcoming releases will be every bit as good as the Fidélitas wines you’ve had in the past. Not able to attend the Preview Tastings? Not to worry! Our winemakers create YouTube videos detailing each wine available in the release, and the Concierge team is always happy to help you customize based on your palate.
Oops! I got charged for my allocation but don’t want it. Can I get a refund?
We do send two notifications prior to processing your card asking that any adjustments be made by a specified date. Unfortunately, if adjustments are not made by that date, we will not be able to refund your order.
Do you ship UPS or FedEx?
We ship using UPS. Because federal law does require an adult signature at delivery, we do recommend shipping to a business address. You will receive tracking information for your order so that you may keep up to date with your package. UPS will attempt delivery 3 times before sending your wines back to us. Returned and rerouted packages may incur additional shipping charges.
View our Shipping Policies page for more information.
Can I extend my benefits to family and friends?
We love when our members bring guests with them! Please note that members do need to be present to receive complimentary tastings and to utilize the member discount. Member benefits only apply to the person who is on the account and their spouse/partner.
I am not receiving any of your emails. Why is this?
Uh oh! First off, try saving both wine@fidelitaswines.com and club@fidelitaswines.com to your contacts to ensure safe delivery of our emails. We recommend checking your spam/junk folders. Unfortunately, if we end up in spam/junk too many times, your email server will start rejecting our emails, and we will need to update your account with a new email address.
Still have questions?
We’re on hand to help. Contact the Concierge Team for more information: club@fidelitaswines.com | 509.554.9191